Returns, exchanges & refunds
What should I do to exchange an item?
Once we receive the item and check its condition, we will proceed with the new shipment at no additional cost to the customer.
When can I exchange an item?
Items purchased at hervaspiel.com may be exchanged as long as it involves a change in size or color of the same item, its price has not changed, the item is in perfect condition and we have stock in the store.
Returns at hervaspiel.com are always FREE , the return period is 15 days from the date of receipt of the shipment. The garments must be in perfect condition (not worn, not washed, with their interior labels and without alterations) and with their corresponding purchase receipt.
To make a return from your home, you can request the return label through the following email: firstname.lastname@example.org . After verifying the order information, we will send it to the home collection service.