HervásPiel offers you an online shopping service that will allow you to buy some of the items available in our stores from your device. In addition, you can enjoy promotions, gifts and exclusive offers. Next, we invite you to review the general conditions of sale that regulate the purchase of products through the website www.hervaspiel.com (the “Website”). In this sense, the use of this Website constitutes, to the extent applicable, your acceptance of these general conditions of sale. However, if you have any questions about them, you can contact our Customer Service.
The following conditions regulate the sale of the products presented on this Website by the company:
HervásPiel SL (hereinafter, “HervásPiel”) located at C/ Braulio Navas 35 10700 Hervás (Cáceres)
Registered in the Commercial Registry of Cáceres, volume 102, general companies, book 71, section 3, folio 79, page 920, registration 4th NIF B-10022762
1 - CONTRACT
1.1 SERVICE AVAILABILITY
By placing an order on the Website you ensure that you are over 18 years of age. The products offered are distributed in the following member states of the European Union. You can purchase from the country you prefer but we will only be able to ship your order to addresses located in the chosen country. When changing countries, shipping methods, delivery points and other conditions of sale will be updated.
1.2 PRODUCT INFORMATION
The items offered on the Website are a selection of products from the women's and men's collections and meet the same quality requirements. You acknowledge our full ownership in relation to each and every one of the intellectual property rights over the products, materials or content that appear on the Website. Each product is accompanied by the following information: Name of the item Image/s of the item Description of the item Sizes and colors* available Composition Retail Price (in the corresponding currency) *HervásPiel has made an effort to show the colors of the garments as close to reality as possible. However, the color of the garments that appears on the screen of your device may be subject to variations depending on its quality or type. In this sense, HervásPiel cannot guarantee that the colors that appear on the screen of your device are faithful to reality. In addition, the characteristics of the natural materials used in the manufacture of the products may present variations in texture and color. These variations will not be considered quality defects or defects. Special offers, promotions or discounts will be valid until the indicated date or while stocks last. Likewise, HervásPiel makes the necessary efforts to ensure that the information contained on the Website is complete, truthful and correct. If there is an error in any information, HervásPiel will proceed to correct it.
1.3 PURCHASE PROCEDURE
1. The items you wish to purchase must be selected and added to the shopping cart by clicking on the corresponding icon.
2. The shopping cart will contain the reference of the selected item, its name, size, chosen color and price, in the corresponding currency (taxes included). The expressed price does not include transportation, whose rates will vary depending on the shipping method selected.
4. Before placing the order, a summary of the order will be presented to the customer, identifying the product(s) added to the shopping bag, its total price (transport and taxes included) with each of the items broken down and the shipping data. of the order, so that the customer confirms it by clicking on the button with the expression 'Confirm payment'. If before confirming the payment you detect an error in your order, you can modify any details of it by clicking on the 'Edit' or 'Delete' button. If you detect an error in your order after completing the payment process, please contact our customer service. Once the order has been placed, the order number will be communicated through the Website itself so that the customer can, at any time and from their device, track it. Likewise, an automatic email message will be sent to the address indicated by the client to acknowledge receipt of the order with a description of the order and including the personal data provided by the client. Failure to receive this message may be due to a temporary network communications problem or a typing error in the email address provided. In both cases, HervásPiel recommends the customer contact Customer Service.
5. Receipt of the aforementioned order acknowledgment does not mean acceptance of the order by HervásPiel. The customer's order constitutes an offer to HervásPiel to purchase the product(s). All orders are subject to their acceptance by HervásPiel. HervásPiel is not obliged to accept the order and may, at its discretion, deny acceptance. The customer, however, acknowledges that by clicking on the “Confirm payment” button, he or she acquires the obligation to pay for the product(s) when Herváspiel accepts the order. In this sense, when HervásPiel accepts the order, it will notify the customer through a new email confirming that the order has been sent. The Contract will only deal with the product(s) that have been accredited in the Confirmation. HervásPiel will not be obliged to supply any product(s) that has not been confirmed.
1.4 PRODUCT AVAILABILITY
All orders are subject to product availability. If at the time of issuing the order, HervásPiel detects a lack of stock in its warehouses of any of the products included in it, HervásPiel will try to locate the product by other means that may be within its reach. If it is not possible to have such availability, the client will be notified immediately. In addition, the amount of the item charged and not sent will be paid to the customer in the following days, by the same payment method used in the purchase.
1.5 RIGHT TO NOT ACCEPT AN ORDER
HervásPiel may cancel any confirmed order or not accept an order placed for the following reasons:
1. In the event of a technical error and/or a typographical error in the prices or in the rest of the product data contained on the Website when the order was placed.
2. When security systems indicate that the order may be fraudulent.
3. When there are reasons that indicate that the client is a minor.
4. When HervásPiel has not been able to deliver the order to the address provided by the customer.
5. When there is a computer attack, virus or any force majeure event.
In such cases, HervásPiel will fully refund the amounts that have been paid.
2 - PRICE AND PAYMENT
2.1 PAYMENT AND CURRENCY
Prices on this Website are shown by default in Euros. The customer can buy from the country they prefer. If during the purchase procedure the customer changes the delivery address and the destination country is modified, the prices and availability of items shown in the final order summary will be updated. Product prices may change at any time but possible changes will not affect orders in which HervásPiel has sent confirmation to the customer.
All prices of the products that appear on this Website include VAT at the rate in force at all times. For deliveries made in the Canary Islands, Ceuta and Melilla, the corresponding taxes and excise duties will be applicable in accordance with the regulations in force in each of these territories.
The client gives his express consent to issue the invoice in electronic format. If the customer wishes to receive an invoice in paper format, they can request it at any time by contacting our Customer Service.
2.4 PAYMENT FORMS
HervásPiel will accept payments made through Visa, MasterCard, AmEx, Maestro, Bancontact, iDEAL, Shop Pay, Google Pay, Apple Pay, PayPal, Cash on delivery, Aplazame or by bank transfer.
2.5 PAYMENT SECURITY
With the aim of providing maximum security to the payment system, HervásPiel uses secure payment systems from leading financial institutions in electronic commerce.
In this sense, confidential payment data is transmitted directly and in encrypted form (SSL) to the corresponding financial institution. Secure Electronic Commerce is an initiative whose basic principle is to guarantee security in Internet transactions. When making the payment through the secure payment gateway, the system will automatically verify that the credit card is activated for Secure Electronic Commerce. Next, you will connect with the issuing bank, which will request that you authorize the operation using a personal authentication code. The operation will only be carried out if the bank issuing the credit card confirms the authentication code. Otherwise, the transaction will be rejected.
We also have the SSL online transaction security certificate. As a complementary measure to the 'Secure Payment' system and with the aim of collaborating in the prevention of fraud through the Internet, HervásPiel reserves the right to verify the personal data provided by the client as well as adopt the measures it deems appropriate (including cancellation of the order) so that the purchased merchandise is delivered in accordance with the data contained in the order.
The payment platforms used on the web and the company itself have adopted fraud prevention controls. These controls consist of the analysis of the characteristics of the orders and the way the payment method is used.
3 - DELIVERIES
The risk of the products will be borne by the customer from the moment of delivery. The shipment of the products purchased through the Website will be carried out through a courier company and will be delivered within a period indicated on the Website according to the shipping method selected and, in any case, within a maximum period of fifteen (15) calendar days from the date of receipt of the Confirmation.
To avoid delivery incidents (wrong addresses, inability to find someone at home, etc.), it is essential to correctly complete the corresponding form. Order tracking can be done through the Website where it will be indicated, at all times, where the product(s) are located until final receipt. The transportation price is calculated based on the shipping method chosen and the total price of the products purchased. The exact transport price will be calculated when each item is included in the shopping cart and will appear broken down on the page summarizing the purchase before the customer confirms the order by clicking on the 'Confirm payment' button and before entering the order. of payment details. Shipping costs may be modified at any time without prior notice. Said change will be applicable from the moment the modification is included in these Conditions of Sale. In any case, those shipping costs that appear at the time of placing the order will be valid.
4 - ONLINE EXCHANGES AND/OR RETURNS POLICY
4.1 RIGHT TO WITHDRAW FROM THE PURCHASE AND/OR CHANGE THE SIZE
The customer has the right to withdraw from the purchase and return the purchased product(s) and/or change its size (except for the products described in clause 4.2. below), without the need for justification, within a period of fifteen (15 ) calendar days counting from the date of receipt. In the event that the products that make up your confirmed order are delivered separately, on different dates, the date of receipt of the last product will apply for return purposes. In the event that the customer returns all the products in their order within the first fourteen (14) calendar days from receipt of the last product, all payments received after the purchase will be refunded. To exercise the right of withdrawal, the client must notify their decision through the following channels:
1. By email to: firstname.lastname@example.org ,
2. By phone by calling (+34) 927 48 16 95.
3. Through this form .
In any case, the return of the products will be made as established in the following sections within a period not exceeding the aforementioned fifteen (15) calendar days.
4.2 CONDITIONS OF EXCHANGES AND RETURNS
HervásPiel will not be able to accept exchanges or returns of used or damaged garments (as long as it is not a defect and/or defect in quality or manufacturing). Returns will not be accepted on "custom-made" garments except for quality or manufacturing defects. Any return or exchange of purchased products must be carefully packaged and include the receipt or invoice.
4.3 EXCHANGES AND/OR RETURNS WITH HOME PICKUP SERVICE
The change of size or the return of products purchased on the Website can be made through the free home collection service that HervásPiel makes available to its customers. Customers who wish to make a size change or return through the home collection service must make their request through the means mentioned above. Once the request has been confirmed, the carrier will contact the customer to specify the day and time of collection.
Once the product(s) have been received, HervásPiel will verify their good condition and, if an exchange has been requested, will proceed to send the required size or, if a return has been requested, will proceed to refund the amount in the same payment method used. in the purchase. Once the status of the returned products has been verified, the customer will be informed via email. The refund will be made within a period of fourteen (14) calendar days from when HervásPiel has been informed of the decision to withdraw. However, HervásPiel may withhold the refund until the goods have been received or until the customer has presented proof of their return, depending on which condition is met first.
4.5 RETURN OF WRONG OR DEFECTIVE PRODUCTS
In the event that HervásPiel has mistakenly sent a product different from the one requested, that the quality of the product sent is not adequate or that the product does not comply with what is stipulated in the contract, HervásPiel, once the error or defect has been verified , will fully refund the amount of the returned product as well as any other costs that the customer would have incurred to return the defective product.
5 - GUARANTEES
If you contract as a consumer and user, you have the right to corrective measures, free of charge, in case of lack of conformity of the goods.
We offer you guarantees on the products that we sell through this website, in the terms legally established for each type of product, responding, therefore, for the lack of conformity of the same that manifests within a period of two years from the product delivery.
It is understood that the products comply with the contract provided that (i) they conform to the description made by us and have the qualities that we have presented on this website, (ii) they are suitable for the uses to which the products are ordinarily intended. of the same type and (iii) present the usual quality and performance of a product of the same type that are reasonably expected.
In this sense, if any of the products do not comply with the contract, you must inform us through any of the means of communication provided for this purpose.
The products we sell, especially craft products, can often exhibit the characteristics of the natural materials used in their manufacture. These characteristics, such as variations in sales, texture, knots and color, will not be considered defects or defects. On the opposite, it will count with your presence and appreciate it. We only select the highest quality products, but natural characteristics are inevitable and must be accepted as part of the individual appearance of the product.
Our commercial guarantee will not affect the rights you have recognized by law.