Can I know what status my order is in?
Yes, by accessing the “Orders placed” section of your account, you will be able to know the status of your order at any time. If you have purchased through the guest purchase option, you can track your order through the link that we have provided in the confirmation email. To consult us regarding delivery, do not hesitate to contact our Customer Service department by calling 927 481 695 or through the email address email@example.com .
Can I modify my order?
Yes, you can modify your order as long as it has not been processed itself. If you would like to modify it once it has been processed, you must contact us through the " Contact Form " section of our website, or through the Customer Service department, by calling 927 481 695 or at the email address contact @hervaspiel.com
Returns & Exchanges
What should I do to return an item?
If you wish to return an item purchased through our Website, we recommend that you do so quickly and easily using the home collection service . The garments must be in perfect condition (not worn, not washed, with their interior labels and without alterations) and with their corresponding purchase receipt. Returns at hervaspiel.com are always free, the return period is 15 days from the date of receipt of the shipment.
To make a return from your home, you can request it through the following email: firstname.lastname@example.org . After verifying the information, we will send a courier to collect your package.
When can I exchange an item?
Items purchased at hervaspiel.com may be exchanged as long as it involves a change in size or color of the same item, its price has not changed, the item is in perfect condition and we have stock in the store.
What should I do to exchange an item?
Once we receive the item and check its condition, we will proceed with the new shipment at no additional cost to the customer.
Transportation and deliveries
How long will it take for my order to arrive?
All shipments to Spain and Portugal will be via Express address . Orders will be delivered on the next business day (orders before 4:00 p.m.) *In Ceuta, Melilla and the Canary Islands the deadlines are extended by 24-48 hours.
For Europe and international shipping ranges between 8-10 days.
What is the shipping cost?
Shipping costs to Spain and Portugal are always FREE
Do you ship to Europe? And international shipping?
Yes, orders to Aland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia And Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Holy See (Vatican City State), Hungary, Iceland, Ireland, Isle Of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, North Macedonia, Malta, Mayotte , Moldova, Republic of, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Reunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Svalbard And Jan Mayen, Sweden, Switzerland, Turkey, Ukraine, United Kingdom less than €300 They have an amount of €15.
For orders to the rest of the world less than €300, shipping costs are €20.
For orders over €300 - FREE.
What payment method can I use to make my purchase?
We have the following payment methods:
- ELECRON VISA
- AMERICAN EXPRESS
- APPLE PAY
- GOOGLE PAY
- CASH ON DELIVERY (COD)
Is it safe to use my credit card on the website?
Yes , data is transmitted SSL encrypted. SSL encryption guarantees secrecy in communication through a dialogue with encryption keys.
To pay with credit and debit cards, it is required to enter the CVV (Card Verification Value) , a code printed on the card that is used as a security measure in electronic commerce transactions.
The payment platforms used on the web and the company itself have adopted fraud prevention controls. These controls consist of the analysis of the characteristics of the orders and the way the payment method is used.
What should I do if my card is declined?
Your card may be declined for the following reasons:
- The card may have reached the limit amount allowed to make purchases. Check with your bank that the card has not exceeded the limit amount.
- The card could be expired . Check that your card has not exceeded its validity date.
- The data entered may be incorrect . Check that you have completed all required fields correctly.
Can I finance my purchases?
Yes. We work together with the financial company Aplazame.
Aplazame is a payment method for your purchases.
Finance your purchase instantly with Aplazame. Buy now and pay later.
It is fast, simple and secure. Choose your product, select Aplazame as the payment method at the end of the purchasing process, choose the number of installments and the day of the month on which you want to pay. Aplazame will grant you credit instantly. Just with your email, your mobile phone and your ID number. No paperwork and no small print. What you see is what you will pay, not a cent more!
- When applying for the loan you will be asked; make an initial down payment. The amount of your loan will be the amount of your basket minus that initial entry. That is the amount we will finance in the number of installments you choose. For example, a 6-month financing will involve 7 payments, one at the time the credit is granted and 6 payments in each of the 6 months following the purchase.
- Payments are made with the card provided by the client to Aplazame.
- The SMS sent by Aplazame to process the credit application has no cost to you.
To learn more about this method, see the next page.
Frequent questionsView all
What is my size?
You can consult our " Size Guide" . You will also find it in the "More information" section of each of the products. Please do not hesitate to contact us. Our Customer Service department will be happy to help you. You can contact us by calling 927 481 695 through the "contact form" or at the email address email@example.com