After the payment is authorised, you will receive an email with the order number. If you are not registered, click on the “Order information” link in the confirmation email to track your order. From this moment on, you can check the order status in the section “My Orders”. Once shipped, you will receive a warehouse dispatch confirmation email that will include a tracking link. With this link you can know the status and location of your order at any time. If you have any doubts related to the order, please contact us firstname.lastname@example.org
Sí, podrá modificar su pedido siempre y cuando el mismo no haya sido tramitado. Si usted quisiera modificarlo una vez tramitado, deberá ponerse en contacto con nosotros a través del apartado "Formulario de contacto" de nuestra página Web, o bien con nuestro departamento de Atención al cliente a través de la dirección de correo electrónico email@example.com. Las modificaciones son sólo posibles por el mismo artículo en otra talla y/o color, no superando el importe inicial.
If you wish to cancel an order that has just been processed, you have to log in to your account, select “My Orders” and, within the order you want to cancel, select this option. If you have processed an order without registering that you need to cancel or modify, you will have to contact our Customer Service Department, , please contact us firstname.lastname@example.org
Para cualquier duda al respecto, no dude en ponerse en contacto con nuestro departamento de Atención al cliente a través de la dirección de correo electrónico email@example.com.
You can save your favourite items in your WISHLIST and always have them to hand. It works very easily: each time you click on the WISHLIST symbol you add that item to your list. You can delete items from the list whenever you want, using the edit button. To complete your purchase, click on the product and follow the usual steps. Please remember that you can only enjoy use of our WISHLIST if you are a registered customer, and WISHLIST does not guarantee there will be stock.
¿Cuándo puedo cambiar un artículo?
Los artículos comprados en hervaspiel.com podrán cambiarse siempre y cuando se trate de un cambio de talla o color del mismo artículo, su precio no haya variado, el artículo se encuentre en perfecto estado y dispongamos de stock en la tienda.
¿Qué debo hacer para cambiar un artículo?
Para llevar a cabo la devolución de los artículos comprados deberá ponerse en contacto con nuestro departamento de atención al cliente en la siguiente dirección de correo electrónico firstname.lastname@example.org
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HervásPiel S.L., with the Tax ID number B-10022762, is responsible for this Website. You may contact HervásPiel S.L by writing to: Plaza Faustino Castellano 5 Hervás (Cáceres), Spain.
At HervásPiel, we handle the personal data of our customers and Users for the following purposes: Management and maintenance of the contractual relationship with the aim of providing contracted services. Sending periodic communications about the services we provide, as well as news related to our activity, all subject to requesting your prior express consent. In order to comply with the obligations established by law.
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You can contact HervásPiel by writing to: Plaza Faustino Castellano 5 Hervás (Cáceres, Spain):
Obtain information about whether HervásPiel is processing personal data concerning you or not.
To access your personal data, as well as the right to request the rectification of inaccurate data or, where appropriate, to request their erasure when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
Request the portability of your data
In certain circumstances, you may request a restriction on the processing of your data, in which case we will only retain them for the purpose of exercising or defending claims
In certain circumstances and for reasons relating to your particular situation, you may object to the processing of your data. In this case, Blanco Aldomar will stop processing the data, except for compelling legitimate reasons, or the exercise or defence of possible claims.
To appeal to the competent supervisory authority if you believe that HervásPiel has violated your rights.